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This review is more for my personal FIMC representative than the company as a whole. The reason for this is that she, Dana Lucas, was working with a different company when we first came into contact for my mortgage loan. She was great! Very knowledgeable and great with communication. This was my first mortgage so I didn't know anything getting started. She basically had to explain everything to me. And did so with patience. She was very helpful throughout the entire process and regularly checking in to see how things were going. A true professional! That being said, I ended up using Fairway because Dana moved to the company and we had established a good working relationship. Fairway Independent Mortgage Corporation is lucky to have Dana Lucas on their team and anyone who has the pleasure of working with Dana is lucky as well.
This company saved my home-buying experience!! This past year I was a first time home-buyer and started my mortgage journey with a large bank. After many ignored phone calls, questions unanswered, and paperwork incorrect and told to "just sign anyway and we will fix it later", I called Fairway in a panic. Brian Floyd was beyond incredible! He called me immediately at 9pm that night to assure me that everything would be okay and he would make sure I kept my current closing date. Everyone told me this was impossible, but Brian and his team worked diligently and sure enough, we kept the same closing date with zero complications or scares, at least I never knew of any! They made the entire process so simple, and Brian answered all 5 million of my questions quickly and never seemed bothered. He took the time to explain every paper, every decision, every little detail. I can never say enough wonderful things about this group and I am certain I will never trust a mortgage with anyone but them. You won't regret using Fairway and Brian specifically!
I'll start by saying that we have purchased several homes over the years in varying locations. The lending process is typically the most stressful part of the process. Well, that is until we me the wonderful people at Fairway. Jeff and his entire team worked diligently to give us peace of mind. We were relocating from the north which presented some concerns; being out of state means you aren't right here. That did not impede the Fairway team. We always knew what was going on at every step because they were proactive in communicating what was happening. Whenever we had questions the questions were answered quickly. I will use Fairway again in a heartbeat if ever we decide to move again.
Jeff and his team at Fairway made the whole mortgage process easy and stress free. They keep you informed of what's going on constantly and always answer any questions quickly. I would highly recommend them to anyone. We couldn't ask for a better experience.
I used Fairway to buy my first house in Raleigh. They were very friendly and professional. They Helped me decide in choosing the best loan for me. Even after all was said and done, they continue to supply me with service and answer any questions I have. I highly recommend them. Thank you for making this experience so smooth.
I recently refinanced my house to a 15 year mortgage. I could not have been more impressed with the professionalism and the speed with which everything was handled. When going through a mortgage - either purchase or refinance - all you really want is someone to answer your questions and help you. There was no pressure, just a friend helping you through each step. Very happy to do business.
I was referred to Jeff Gilmore by a friend Rob Medlen around 10 years ago, to do a refinance. Jeff was always very friendly and kind. He's a down to earth person. Great Dad and family guy who loves his family. Since my first experience I've gone back to Jeff and his team for two home refinances and a new home purchase. He has always been up front and honest and the experience has been consistent and pleasant each time. I've bumped into Jeff multiple times in the Concord area and he always makes a point to stop and speak. My wife and I recommend Jeff highly and plan to have our 5 boys use Jeff when they are ready to purchase their own homes.
Karl and his team at Fairway Mortgage are awesome people to work with. they make everything so simple and take you step by step. We had to close FAST and Karl made it happen and it was even right before a Holiday and Karl and Fairway Mortgage is the way to go!!!!!!
Terry Whitesell and his team were fantastic. I was qualified and approved in less than 2 weeks. My paperwork was clear and organized. My closing was a 2 month closing but I could have closed in a month. Terry was patient, helpful, knowledgable and I can't thank him enough. Home buying is not easy but Terry and his team made it easy. I highly recommend he and his team, they are the best. Thanks to him and his team I am in my own home!
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